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Gunjan Shukla
Gunjan Shukla

Tips and Tricks to Fix Download on Sky Q Not Working Issue


Download on Sky Q Not Working: How to Fix It




Sky Q is a smart TV service that lets you watch live TV, record shows, stream on demand content and access apps like Netflix and YouTube. One of the features of Sky Q is that you can download shows and movies from catch up TV, Sky Cinema, Sky Box Sets and other sources to watch offline or when live TV is not working.




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However, sometimes you may encounter problems with downloading on Sky Q, such as downloads failing, getting stuck at 0%, showing a no subscription error, or not starting at all. In this article, we will show you how to fix these issues and enjoy your Sky Q downloads without interruptions.


Common Causes of Sky Q Download Issues




There are several possible reasons why your downloads on Sky Q may not work properly. Some of them are:


  • Your Sky Q box software is outdated or corrupted.



  • Your internet connection is slow, unstable or disconnected.



  • Your download queue is full, paused or has conflicting downloads.



  • Your download preferences are not set correctly or are incompatible with the content.



  • Your Sky Q box settings are faulty or need to be reset.



To fix these issues, you can try the following solutions:


Check the Software Version on the Sky Q Box




One of the first things you should do is to check if your Sky Q box software is up to date and working properly. To do this, follow these steps:


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  • Press Home on your Sky Q remote and select Settings, then System info.



  • Check the Software version number and compare it with the latest version available on .



  • If your software version is lower than the latest version, you need to update it manually by following these steps:



  • Press Home on your Sky Q remote and select Settings, then Setup.



  • Select Software download and then Confirm.



  • Wait for the software update to complete. This may take up to 10 minutes.



  • Once done, your Sky Q box will restart automatically.



Updating your software can fix any bugs or glitches that may affect your downloads on Sky Q.


Check the Internet Connection




Your internet connection is essential for downloading on Sky Q, as it allows your box to access the content from various sources. If your internet connection is slow, unstable or disconnected, your downloads may fail or get stuck.


To check your internet connection, follow these steps:


  • Press Home on your Sky Q remote and select Settings, then Status.



  • Select Network connection and check if it says Connected to broadband.



  • If it says Not connected or Connection error, you need to troubleshoot your internet connection by following these steps:



Check if your router is switched on and or issues that may affect your downloads on Sky Q. However, this will also erase all your recordings, downloads, settings and preferences, so you should only do this as a last resort. To reset your Sky Q box settings, follow these steps:


  • Press Home on your Sky Q remote and select Settings, then System info.



  • Press 0, 0, 1 and then Select on your remote to access the hidden menu.



  • Select Reset and then Reset all settings.



  • Enter your PIN and confirm that you want to reset your Sky Q box settings.



  • Wait for the reset process to complete. This may take up to 10 minutes.



  • Once done, your Sky Q box will restart automatically and you will have to set it up again as if it was new.



Resetting your Sky Q box settings can restore your downloads on Sky Q to normal, but you will lose all your personal data and preferences.


How to Contact Sky Customer Service




If you still have problems with downloading on Sky Q after trying all the solutions above, you may need to contact Sky customer service for further assistance. You can contact them in the following ways:


  • Call them on 0333 7591 018 from any UK landline or mobile. Lines are open from 8:30am to 11:30pm every day.



  • Chat with them online on . You will need to sign in with your Sky ID and select the topic you need help with.



  • Email them at . You will need to provide your name, address, phone number, Sky ID and a brief description of your problem.



When contacting Sky customer service, make sure you have your Sky account number, Sky Q box serial number and any error messages or codes ready. This will help them identify and resolve your problem faster.


Conclusion




Downloading on Sky Q is a great feature that lets you watch your favourite shows and movies offline or when live TV is not working. However, sometimes you may encounter problems with downloading on Sky Q, such as downloads failing, getting stuck at 0%, showing a no subscription error, or not starting at all. To fix these issues, you can try the following solutions:


  • Check the software version on the Sky Q box and update it if necessary.



  • Check the internet connection and troubleshoot any problems.



  • Prioritise, cancel or delete a download from the download queue.



  • Change the download preferences according to your needs and preferences.



  • Reset the Sky Q box settings to factory defaults as a last resort.



  • Contact Sky customer service for further assistance if needed.



We hope this article has helped you fix your download issues on Sky Q and enjoy your shows and movies without interruptions. If you have any questions or feedback, please let us know in the comments below.


FAQs




Here are some frequently asked questions and answers about downloading on Sky Q:


Q: How long does it take to download a show or movie on Sky Q?




A: The download time depends on several factors, such as the size of the file, the format of the download (SD, HD or UHD), the speed of your internet connection and the number of downloads in your queue. Generally, it can take anywhere from a few minutes to a few hours to download a show or movie on Sky Q. You can check the progress of your downloads by pressing Home on your remote and selecting My Q, then Downloads.


Q: How much space do I need to download a show or movie on Sky Q?




A: The space required for downloading a show or movie on Sky Q depends on the format of the download (SD, HD or UHD) and the length of the content. Generally, SD downloads use about 1 GB per hour of content, HD downloads use about 3 GB per hour of content and UHD downloads use about 10 GB per hour of content. You can check how much space you have left on your box by pressing Home on your remote and selecting Settings, then System info.


Q: Can I watch a download while it is still downloading on Sky Q?




A: Yes, you can watch a download while it is still downloading on Sky Q as long as there is enough buffer available. The buffer is the amount of content that has been downloaded ahead of what you are watching. You can check the buffer status by looking at the coloured bar below the download title. The green part shows the buffer, the blue part shows the downloaded content and the grey part shows the remaining content. If the buffer runs out, the download will pause until more content is downloaded.


Q: Can I download shows or movies from Netflix or YouTube on Sky Q?




A: No, you cannot download shows or movies from Netflix or YouTube on Sky Q. These apps are only available for streaming on Sky Q and do not support downloading. However, you can download shows or movies from other sources on Sky Q, such as catch up TV, Sky Cinema, Sky Box Sets and other on demand content.


Q: Can I transfer my downloads from one Sky Q box to another?




A: No, you cannot transfer you


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